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Contact us

Use the form below or call us on 1800 105 105 or our interpreter line.Interpreter logo

You can also write to us at: Melbourne Metro Rail Authority, PO Box 4509, Melbourne, VIC 3001, Australia

Details are available if you would like to escalate your feedback to a complaint.

If you are not satisfied with our response to a matter you may raise it with the Public Transport Ombudsman online or by phone on Freecall 1800 466 865.

For feedback on existing regional train and coach services, contact Public Transport Victoria or V/Line.

The Melbourne Metro Rail Authority is committed to protecting your privacy by fully meeting its responsibilities under the Privacy and Data Protection Act. For further details please see our Privacy statement.

By submitting any information in this form, including sensitive information or health information, I consent to it being collected by MMRA, used within MMRA and disclosed to third parties. If the information relates to someone other than me, I am authorised to give this consent for that person.